Shipping & Returns
Here at PMF we take our relationship with the customer very seriously. Once you place your order you should receive an order acknowledgment (via email) confirming that we have received and are processing it. If there is a problem with your order, for example an item is out of stock, we will do our best to contact you to keep you informed and ask how you would like to proceed.
Does PMF Carry Stock?
YES - we are different from most other internet shops because we are a 'bricks and mortar' business with warehousing facilities in excess of 15,000sq ft. This allows us to deliver a prompt and efficient service to you, our customer.
You are always welcome to contact us if you have a query regarding lead-times. We do understand the importance of meeting delivery expectations.
When Should I Expect My Order?
Stock Items
All stock items sold via this website are dispatched using an express courier service to speed up the delivery process and ensure you have your order in good time for your next training session.
We stock items in the following sections of the website:-
- Football Goalposts
- Rugby Goalposts
- Hockey Goals
- Badminton Posts
- Netball Posts
- Training Equipment
- Football Accessories
- Storage Trolleys
Out of Stock Items
There are occasions, particularly during the busy summer months when products can be out of stock either in our warehouse and/or with the supplier. On these rare occasions, we will always do our best to contact you as soon as is practicable to keep you informed and ask you how you would like to proceed with your order. We will normally try to offer a substitute product when items are out of stock.
What Should I Do If I Have a Question About My Order?
It's simple - just get in touch. Most of our staff either play sport or coach sport so we do understand the importance of getting an order delivered on time. Our staff will always give an honest answer when it comes to lead-times.
If you have any specific requirements for your delivery then please feel free to contact our sales team on 01302 725577 or by email at sales@pmfproducts.co.uk
Alternatively, you can write to us at the following address:-
Customer Services
PMF Products Limited
Unit 28 & 29 Carcroft Enterprise Park
Station Road
Carcroft
Doncaster
DN6 8DD